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The technology needed to meet the demands of customers is growing as expectations of customers grow. This life-like agent is a marvel of the age that can understand the user's needs and delivers the most suitable response in accordance with. AISERA is a company with the goal of promoting self-service in order to enable users to utilize an extremely intelligent tool will increase your C-SAT and NPS.

Chatbots can offer you lots of details
Contact center customers typically are frustrated because they are facing a problem. Your agent must be available to respond to a customer's request or start the conversation immediately. Agents could cause more annoyance than an already annoyed customer because they aren't prepared. Agents can't just spend time searching for customer data while the consumer is waiting and they shouldn't. In case where you are looking breaking news about Conversational AI, look at this website.

A well-designed messaging network that has a fully optimized bot would transfer all customer information to the user interface of the agent right away. It is much easier for agents to provide consistently good customer service when they have one overview of all customers. The needs of your customers can be met by constantly collecting consumer information (and checking it after it's finished). Chatbots are now able to replace a form or question usually sent by email; before it's over, it will gather input within the discussion. This provides faster and more accurate outcomes to enhance the CX.

Bots provide immediate solutions
There are many instances when a bot may not be the best option for customer service but there are plenty of situations where it's the perfect solution. Chatbots are able to handle simple questions quickly and accurately. If your bot responds immediately, including answering simple questions like "How do I reset my password? "So I have a balance?", You're going to save money for your customers and employees! Even when dealing with more complicated questions such as My machine is not running? I'm not sure what's wrong. AI chatbot will quickly gather the appropriate customer information until they can speak to with a real person, saving both parties time. Consumers can even submit the details of their inquiry to live call centers to speak with a live agent using omnichannel call center software when they are on the phone at the same time.

Automating customer interaction is a must. This saves time and is a huge win for everyone.

Chatbots are able to handle conversations on social media
Instead of letting customers voice questions on social media, provide them communication choices instead to get instant support. Instead of bouncing back and forth through mail, Millennials would like to contact you via social media platforms. To get a response back it's a method of communication to get things done without a two-day turnaround. Apart from instantly sending social media messages to customers, chatbots are able to offer customer support around all the time and aid in marketing activities. Chatbots on Facebook are able to do things like allow customers to schedule appointments immediately or verify the status of an order.

AI Chatbot - Helpful hand for live agents
A live person is required when the situation is more emotionally charged (often in cases where the person has been through a difficult experience). A live agent must be able to answer complex questions. But a bot can still be used even when a live agent is working! AI-chatbot can provide an employee with real-time data, including details about the customer as well as a report of all that has happened to them so far. Agents can easily jump into the conversation, control it and be extremely helpful with this information.

An example of this is the following scenario: A client is contacting a business for help with an online service. An automatic solution confirms the request and then sends an email with a summary. Chatbot sends an instant message to the customer asking what time it will be before they receive an answer. In the end an actual person reaches out to their customer using the chosen method. The expectations are established and maintained by automated processes, however, the excellent service offered by a live representative allows the customer to make an impression. After the meeting, the consumer receives a report which allows them to give input. They may also ask for another follow-up to ensure customer satisfaction.


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