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Canon Confirms Issues With Some G10 Cameras
By Jason Heller, April 28, 2009 @ 01:00 AM (EST)

Canon today issued a service notice for the PowerShot G10, confirming that lines sometimes appear in captured images. Please contact Canon if your camera is one of the affected models.

To Owners of the PowerShot G10 digital camera:

Thank you for using Canon products.

We have discovered that in rare instances, lines may appear in images captured by some units of the PowerShot G10 digital camera. Accordingly, we would like to convey the details and our service policy concerning this phenomenon.

We regret that some of our customers may have been inconvenienced by this issue and would like to offer our apologies to them. Canon will continue to strive to provide our customers with high quality products that they can use with confidence. Thank you for your kind understanding.

Affected Models: PowerShot G10

Products with the following serial numbers are affected. Please check the serial number on the bottom of the camera to see if your camera is affected.

Serial Numbers
Products whose fourth and fifth digits from the left indicate the following numbers may be affected.

Example:
Canon G10 Lines Service Notice
***50*****, ***51*****, ***52*****,
***53*****, ***80*****, ***81*****,
***82*****, ***83*****
Among products with the serial numbers described above, if there is a marking on the lens side inside the battery cover like the one in the image below, the issue has already been corrected, and you may continue to use your camera as is with no further action required.

Marking Position

Canon G10 Lines Service Notice

* For details about the marking on the LCD monitor side, please click here.

 

Phenomenon
As shown in the following image, lines may appear in images captured with some PowerShot G10 digital cameras

Canon G10 Lines

 

Note:

  • This phenomenon does not occur in all images.
  • This phenomenon is not caused by the camera settings.
  • The length of lines that appear in images differs depending on the subject.
  • Images that exhibit this phenomenon cannot be fixed.

Countermeasure
Free repairs will be provided for affected products. Please contact our Customer Support Center if you own an affected product and wish to arrange for service.

Support
This contact information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Contact Information for Inquiries
Customer Support Center
1-800-828-4040 (toll free)
8:00 a.m. - Midnight, EST (M-F)
10:00 a.m. - 8:00 p.m., EST (Sat.)
Email: carecenter@cits.canon.com

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