As “stay at home” orders take hold across the U.S. due to the growing coronavirus crisis, Canon and Nikon have announced the closure of service centers in the country.
Nikon USA was first to announce that its facilities nationwide will no longer be accepting new repairs. Nikon President and CEO Bo Kajiwara wrote to customers and partners, “We are all experiencing unprecedented circumstances around the world as a result of the COVID-19 pandemic, and our thoughts and prayers are with those affected by the virus. Nikon’s top priority is the health and safety of our customers, employees and the communities we serve. I am proud of the dedication of our Nikon team who are working remotely and remain focused on providing the highest level of support possible at this difficult time.”
Canon USA issued a similar advisory, but with closures restricted to service facilities in California, New Jersey, Illinois, and Hawaii. Products needing repair may be sent to the company’s Factory Service Center in Newport News, Virginia, although that facility is no longer accepting walk-ins. From Canon’s announcement: “The spread of COVID-19 is a rapidly evolving situation that is of great concern to everyone. Canon’s commitment is to take proactive and proportional steps in accordance with all recommended procedures and protocols as advised by the CDC, the United States Government, and state, regional and local public health agencies.”
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